Effective Date: 1st August 2025
Mary Jane Thailand (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Thailand’s Personal Data Protection Act (PDPA) and the Department of Thai Traditional and Alternative Medicine (DTAM) telemedicine standards.
This policy applies to all interactions with Mary Jane Thailand, including:
In-store purchases at our licensed cannabis dispensaries
Telemedicine consultations with licensed Thai Traditional Medicine (TTM) doctors
Online forms, website visits, and customer support channels
Name, date of birth, gender, passport or Thai ID number, nationality
Copy of identification for age and prescription verification
Address, phone number, email, preferred contact method
Messaging app IDs (e.g., LINE, WhatsApp)
Medical history, allergies, current medications, lifestyle habits
Health condition details relevant to treatment
Telemedicine session notes and prescriptions issued by licensed doctors
IP address, browser type, device information, and website usage data
We collect and use your personal data for the following purposes:
Compliance with PDPA and DTAM requirements for cannabis sales and telemedicine services
Verifying legal eligibility (20 years+ and valid prescription)
Conducting medical assessments by licensed TTM doctors prior to cannabis prescription
Delivering services such as appointment bookings, product provision, and payment processing
Ensuring safety, including fraud prevention and incident response
Customer communication, support, and updates
Marketing (only with your explicit consent)
We rely on the following legal grounds to process your data:
Explicit consent for any sensitive or medical-related data
Contractual necessity to deliver requested services
Legal obligations under Thailand’s cannabis and telemedicine laws
Legitimate interests, such as improving our services and preventing fraud
Medical records are stored for 3 years after your last consultation, in line with DTAM requirements.
Other personal data may be retained for up to 10 years for legal, tax, or business purposes, unless deletion is requested earlier.
Your personal data may be shared with:
Licensed TTM doctors for prescription approvals
Payment processors and financial institutions
Government authorities, when required by law
IT and telemedicine platform providers for secure data processing
Overseas partners only when essential, with proper PDPA-compliant safeguards
We implement robust security protocols, including:
Encryption of data in transit and at rest
Role-based access controls
Secure telemedicine platforms aligned with DTAM standards
Routine security audits and staff training on privacy compliance
You have the right to:
Access and receive a copy of your personal data
Correct or update your personal information
Withdraw consent at any time (note: this may impact your ability to receive services)
Request deletion of your data, subject to legal retention requirements
Lodge a complaint with Thailand’s Personal Data Protection Committee (PDPC)
Submit your requests via:
📧 Email: DPO@maryjanethailand.com
📞 Phone: +66 61 406 9420
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We may update this Privacy Policy to reflect legal or operational changes. Any revisions will be published on our website with an updated effective date.
For any questions about this Privacy Policy or our data handling practices, please contact:
Mary Jane Thailand – Data Protection Officer (DPO)
📧 Email: DPO@maryjanethailand.com
📞 Phone: +66 61 406 9420
📍 Address: 106 Sukhumvit Road, Khwaeng Khlong Toei, Khlong Toei, Bangkok 10110